Keep your 电话este products under valid 支持 to ensure fast response times.
Keeping your 电话este products under valid 支持 allows you to fully benefit of the devices and software licenses that you have invested in. It ensures immediate 支持 in technical issues and continuous availability of software 更新 and improvements.
You can cover your devices and software licenses with our 支持 services one at a time or utilize our comprehensive 支持 Agreement plan to get an uninterrupted and carefree 支持 coverage for all your 电话este products under a single agreement.
关键 benefits
支持 is valid at all times
When your 电话este products are covered by a continuous 支持 agreement, there is no need to verify if 支持 is valid each time you need technical assistance. Our 支持 services are available at all times. We also ensure fast response time and we prioritize the investigation of your 支持 requests.
Latest software at your disposal
As a customer you fully benefit from the latest software developments, features and improvements for your 电话este devices and software licenses.
Reduced cost of investment
A continues 支持 agreement allows you to acquire 电话este products without paying the 支持 fees at purchase. The cost of the initial investment is decreased as the 支持 fees are only invoiced afterwards (annually, bi-annually or quarterly).
Instant 支持 activation
Our 支持 services are activated instantly, the moment you have purchased your 电话este products. It is important to have valid 支持 for your devices or software licenses during the installation phase of your 电话este products.
扩展支持
The 支持 period of your 电话este products is extended. 支持 is activated the moment you purchase your devices or software licenses, but the 支持 fees are only invoiced at the start of the next 支持 period.
Get more for paying less
支持协议 are valid for an initial term of 3 years, after which the Agreement continues automatically, 除非终止. As a customer you benefit from reduced 支持 fees, because the long term contract is taken into account. Simply said, you get more for paying less.
支持 计划
支持 水平
溢价
The following services are included in 电话este´s 溢价 支持
- 在线支持
- 软件升级 & 更新
- 电子邮件支持
- 电话支持
- 24/7电话支持
- 远程诊断
- Repair turn-around time: 7 days
标准
The following services are included in 电话este´s 标准 支持
- 在线支持
- 软件升级 & 更新
- 电子邮件支持
- 电话支持
- 24/7电话支持
- 远程诊断
- Repair turn-around time: 14 days
